Customer Focus Audit In-Depth 3 Analysis Introductory Audit Security AA Audit Safety Audit


 

The Customer Focus Audit reports on the customer awareness of the business, how an employee focuses his or her attention on a customer, their friendliness, dress and overall appearance. Their response to product knowledge questions, how they offer help and invoke conversation with a customer is reviewed. Knowledge of products and their placement in the store, how well do they know their competition. Do they follow business procedures, and can they explain a difficult or complex procedure like check acceptance or return policies.

Key Benefits

This audit gives upper management a clear insight on how customers are treated by an employee. Employee performance, knowledge and customer service ratings will identify training opportunities and requirements for a particular employee.